Most people these days are more likely to pay for the convenience the multi-service platform provides. Instead of downloading multiple apps, they prefer to go with the one that provides them access to everything right from a one-stop solution. This has increased the popularity of such platforms to a great extent and encouraged many business entrepreneurs to focus on developing apps like Gojek.
If you own a multi-service business and don’t own a multi-service platform to boost your presence in the digital space, then for sure, you’re missing out on lots of opportunities. An all-in-one service platform like Gojek not only enables you to step up your digital brand but also helps you drive more customers by satisfying all their needs in the most effective manner. Besides, it provides you with a lot more perks and helps you smother your business operations.
Benefits of Developing a Multi-service Platform for Your Business
The combined transaction value of Gojek and Tokopedia amounted to around $22 billion, with over 1.8 billion transactions recorded in 2020. Tokopedia and Gojek merger creates Indonesia’s most prominent digital service company that satisfies the demand of the border audience base.
Undoubtedly multi-services apps provide lots of benefits for your business. With improved branding, mobile apps are leading the market. Its inception has been disrupting the whole way internet services have been accessed by people. Especially, so-called super apps have found their prosperous ground once they moved into a procedure.
Web apps account for 50% of traffic from mobile worldwide. In 2022, mobile devices generated half of global website traffic, consistently hovering at the 50% mark. Developing a multi-services platform provides you with lots of advantages as follows:
- Boost business operation
- Personalized experiences
- Instant updated to your potential customers
- Increase productivity and popularity
- Improves users interaction
- Advanced optimization possibility
Multi-service platforms are undoubtedly very beneficial for business owners; it has changed the whole game with the changing technologies. It helps to provide a personalized service experience to customers on their specified demand and helps brands take their business to new heights.
The above listed are very few benefits of developing a multi-service solution for your business, but you need to understand that the list doesn’t end here; you can get more by choosing to give a digital touch to your brand.
How Multi-service Platforms Ensure Smooth Business Operations?
No matter whether you have an on-demand grocery app or taxi-hailing solution, or any other app that serves any other services, it will not help you satisfy all the requirements of the customers. If you want to cater to all the growing needs of customers, then it becomes essential for you to develop and launch a multi-service app like Gojek that helps you serve more than one business service from one platform.
Today customers use mobile apps for everything. Be it for meal delivery, making payments, searching for professionals for home chores, and more. More than half of app users uninstall apps within seven days of installation. Most preferred to remove the app due to lack of storage in their mobile apps, unuse of mobile apps, and more.
Customers delete the app after its use; for example, if customers want to order pizza, they can download the food delivery app to order their favorite dish and later remove it. But if the branded solution is serving multiple services, then there are fewer chances that an individual will remove it.
Besides helping you improve your customer base, the multi-service app provides you with smoother business operations. It helps you automate various business activities and manage everything from one place. Let’s explore how a multi-service platform enables you to step into the digital world.
Automate Business Operations
Having brick-and-mortar stores is no more enough in today’s modern world, where more than five million people come under the category of digital population. Even managing a multi-service business traditionally is a bit complicated task; hence automating your business activities with a fully featured multi-service platform is a smart decision that you can take. It helps you manage all the services under a roof also without making much effort for the same.
Provide On-demand Services
Covid-19 restrictions have changed customers’ preferences to a great extent. Now they love to get anything with a single click on their smart device. Looking to increase demand for multi-services, entrepreneurs are investing in gojek like app development to automate their business operations and satisfy the needs of more people in a possible manner. It helps brands to get more orders, manage them, and provide an amazing service experience to the users.
Increase Customers Satisfactions
Be it ordering food from a food delivery startup or purchasing day-to-day essentials, the tech-savvy customers of today want everything to be delivered to their place with a few clicks of a button.
They are more likely to pay for convenience multi-service apps that provide them to get everything under one roof. It also helps you to satisfy the demand for more customers by providing them with different services on-demand.
Improve Consumer Retention
As explained above, if your app is offering one business service, then there is a great chance that potential users will remove it from their device right after its use. These ratios can be minimized by providing more than one business service with a single app. However, also make sure to keep your mobility solution user-friendly, attractive, and engaging in decreasing the consumer retention rate.
Offer Personalized Experience
No matter whether you are offering food delivery or multi-services from a single app, if you want to make more money and ensure your survival in today’s competitive business market, then it becomes vital for you to reduce customer chunk rate and offer a personalized experience to your customers.
Make sure to understand all your customers’ pain points and try to solve them as early as possible. Multi-service app similar to Gojek helps you to cater to customers’ demands and make them feel special by asking them to share their experiences as feedback.
Ending Note
The multi-service business concept has gained huge popularity in recent times with the popularity of super apps like Gojek, Grab, and others. Many are choosing to join the digital space with a multi-service app; it might be your competitor too. And if you fail to join the same, then you are undoubtedly losing lots of opportunities. Hence hurry up, and take the support of an experienced and professional development firm to launch your multi-service venture online today.
