A business organization typically requires a comprehensive system for communication. If there is any issue in the channel of communication, it creates chaos in the system. Whether the communication is between employees or between clients and employees, a proper telephone system should always be in place. It can be challenging to have a physical telephone system when it comes to cross-border communication. Therefore, a softphone app for desktop and mobile comes into play for such requirements. The best phone systems that you may want for your business are listed below.
RingCentral
- RingCentral is a popular system that allows businesses to manage and communicate with a specific set of employees, whether they live nearby or far away.
- It is one of the most comprehensive systems in the world.
- RingCentral also has a softphone app for desktop and mobile that allows video calls and conferences for up to two hundred people at a time.
- The services are not for free but cost a certain amount of money.
- There are multiple plans, including an entry-level plan right up to a premium plan with all its services and features.
Dialpad
- Dialpad is a phone system that is ideal for businesses that are not looking for video conferencing and data handling in particular.
- It has wonderfully accurate transcription and speech analysis software that allows every call or communication to be adequately logged once it ends.
- The system can also be used for data analysis as it records the various vital parameters affecting a call.
- Dialpad can render and display information about the regions where maximum calls are received from or where potential customers might lie based on their speech patterns.
- It also has a free trial for two weeks and a permanent uptime binding with premium plans.
Zoom
- Zoom was one of the first phone systems to step up when the coronavirus pandemic surprised the world.
- It has a complete set of video conferencing systems, which are available as a softphone app for desktop and mobile.
- Zoom can also be used directly from the browser without using the Zoom client on the desktop.
- Free software is available for use, but the requirements are higher when it comes to businesses. Therefore, they have commercial plans that do not limit the number of participants in a video conference.
8 x 8
- 8 x 8 is a simple system developed specifically for small businesses.
- It offers services across multiple countries and is, therefore, a viable communication system.
- The interface is simple enough for untrained employees to understand it quickly.
- It also offers file transfers and data storage, which can be crucial for small businesses and departments.
- The services are not limited to small businesses only, but the 8 x 8 softphone app for desktop and mobile can be used by established companies too.
Conclusion
Every business needs a smooth flow of communication. The choice of sticking to a hardline telephone system is only practical when the transmission is supposed to remain within the walls of the organization. Softphone apps allow a broader range of transmission of information.
